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Customer Service Skills Certificate Business Administration Total Units: 5.5

Term Effective: Fall 1981

The requirements for this program of study are effective beginning the semester shown above. If you began working on this program before the effective semester, you may not be affected by the changes. Consult with the program contact person or the department chair to determine your eligibility to complete the program under previous requirements.

Term Inactive: Summer 2012

Description:

The Customer Service Skills Skills Certificate provides a business student with the people skills required to be successful in a busy customer-oriented office environment. This certificate will help students work with all types and levels of customers and handle them with tact and diplomacy.

This certificate would be welcomed by employers as a complement to other business certificates that specialize in areas such as bookkeeper, administrative assistant, accountant, and administratiave support, as well as occupations outside of business.

More information about the Business Administration programs can be found at the Business Administration Department website.

Program Student Learning Outcomes

Upon successful completion of this certificate, the student will be able to:

  1. Demonstrate knowledge of customer service techniques in dealing with the public;
  2. provide diplomatic, ethical, and appropriate communications in challenging customer relations case studies; and
  3. develop the means of managing time, solving problems and building an effective work team.

Recommended Sequence of Courses

Students interested in a suggested order for taking classes in this program, please view the recommended course sequence.

It is important that students who are completing an Associate Degree and desire to transfer to a four-year institution meet with a counselor to plan their lower division coursework. While many majors at SRJC are intended to align with lower division major preparation required by California public universities, specific lower-division major requirements vary among individual campuses. See a counselor, visit the Transfer Center, and check Guides For Transfer in Specific Majors, and ASSIST to review transfer preparation guides for specific schools and majors.

Program Requirements:

The requirements for the Customer Service Skills program are:

  • Complete 5.5 units from
    • Customer Service Skills Requirements

Customer Service Skills Requirements - complete 5.5 units
CourseDescriptionUnits
BOT 154.2 Customer Services Skills for Business0.5
BOT 154.3 Business Etiquette0.5
BOT 154.4 Time Management Skills0.5
BOT 154.5 Ethical Issues in the Business Office0.5
BOT 154.7 Communicating with People0.5
BOT 154.8 Team Building for Office Workers0.5
BOT 154.9 Stress Management for Office Workers0.5
BOT 154.10 Conflict Management for Office Workers0.5
BOT 154.11 Attitude in the Office Work Environment0.5
BOT 154.12 Decision Making & Problem Solving0.5
BMG 67.1 Managing Change0.5

Course Prerequisites and Advisories:

Courses in a program of study may have prerequisites or advisories; that is, courses that must or should be completed before taking that course. Please check for prerequisites or advisories by clicking on the course numbers in the Program Requirements section.

Notes:

The recommended sequence is based on an assumed fall semester start. Take note of courses that are offered in a fall, spring, or summer only semester.

Contact
Information
Phone Email
(707) 527-4693
srjccertificate005017@santarosa.edu